Returns and Refunds Policy

At Lio Hikes, we want you to be satisfied with your purchase. This Return and Refund Policy explains how we handle returns and refunds for our products.

Eligibility for Returns

You may request a return if the product you received is defective, damaged, or significantly different from the description provided on our website. To be eligible for a return, items must be unused, in their original packaging, and reported to us within 7 days of delivery.

Non-Returnable Items

Certain items, such as used products, items without original packaging, or products damaged due to customer mishandling, are not eligible for return or refund.

Return Process

To request a return, please contact us at [email protected] with your order details and a description of the issue. Once your request is approved, we will provide you with instructions on how to return the product. The cost of return shipping may be the responsibility of the customer unless the item was delivered damaged or incorrect.

Refunds

Refunds are processed once the returned item has been inspected and approved. Since we operate with cash on delivery, refunds will be provided either through store credit, replacement of the product, or other arrangements communicated directly with you. Please allow a reasonable processing time for refunds.

Exchanges

In cases where a replacement is possible, we may offer an exchange for the same item or a similar product of equal value, subject to availability.

Contact Us

For questions or to initiate a return or refund request, please email us at [email protected].